I shop often at outlet mall. This is one of the worst stores in whole mall. Every single time I go in several employees see me but never greet or offer assistance. Rudely continuing their conversations with each other. Makes you not want to purchase anything and never go back! Haven't been there in months. Managers need to teach employees a little something on customer service. A quick hi goes a long way
I will never purchase anything else from this store! I went to return an item several weeks a go and has yet to receive my refund. I have called several times and spoke to several managers that assured me they would return my phone call, however I have not received a return phone call from anyone in regards to my refund !!!!!
Andy was very helpful and kind. The environment was great as well.
I have so many pairs of timbs including the one I was wearing today. I went in today & at least 3 different employees saw me multiple times and didn’t say a word. The WORST customer I have ever seen!!!! If I could give them a 0 rating I would. Didn’t even bother buying the shoes I wanted. I’ll just take my money somewhere else. I still can’t believe how horrible the customer service was !!
Love it always
Timberland Factory Store is a US Shoe Store based in Aurora, Illinois. Timberland Factory Store is located at 1650 Premium Outlet Blvd #317, Aurora, IL 60502, USA.
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