They commit fraud and are liars. Good riddance, I'm glad they're going out of business! They won't actually deliver your furniture but they will keep your money. When disputing credit card claims, be prepared for harassment from Sharuq. They will lie and tell you your spouse wants you to stop disputing, even though you know they didn't. They'll act like they did everything, and even offer you a refund only to rescind it later. They are quite possibly the worst human beings I have ever dealt with.
Don't buy anything from there stores especially Room Designs in Naperville, IL. They promised to delivery our bedroom furniture by 11/11/16 or 11/12/16. They wrote it on our invoice but we are still waiting for our furniture that we have paid in full. They said they cannot deliver it until it's paid in full. We have gone to the store and called numerous times about this issue. They will not provide us with the number of the delivery company they use. They promised to call me before the store closes on 11/15/16 to have delivery on 11/16/16 but they never called. I tried calling the store several times before 7:00 PM on 11/15/16 but they are avoiding my calls. This is horrible way to treat customers especially since I am over 33 weeks pregnant and my young kids and husband have no bed to sleep on. They do not care, I would recommend everyone to stay clear of this store. AVOID THEM AT ALL COSTS. At least now I know why they are closing and have to liquidate. They take your money and give you the runaround. At least we did not order our living room and dining room furniture from this loostore. I will be reporting them to the Better Business Bureau. If I could give them negative stars I would.
We had an excellent experience with the help of the store manager Brandon. He was very professional and gave us the space needed to make a decision as a family. He engaged our children to the point where they kept saying what a cool guy he was after we left. We would make another purchase in the future without hesitation.
I recommend this store, they have wide range of branded collections to choose in nominal price is the best part, staffs are quite understanding, and have to mention about Mr. Brian, store manager, he is so understanding and helpful, I searched online and I contacted Brian on phone and asking for 3 seater sofa to match the couch which I already had, he helped me finding it , believe me or not I got the couch got delivered within 24 hours, and that was super fast and really appreciated, overall felt very happy for the purchase,
Overall our experience at Premier was great and we will do all future purchases through them. We were treated with respect throughout all our interactions and I can not give enough praise to Brandon for making our time spent working with Premier a pleasure.
We were thrilled with the sales staff, Brandon went out of his way to get us the best prices on the pieces we chose. Brandon also worked tirelessly to secure our delivery on the date we requested. The quality of the furniture is exceptional and though one piece did show up with a bit of damage again Brandon stepped up and ordered a replacement piece with a smile.
Premier Furniture Outlet is a US Furniture Store based in Aurora, Illinois. Premier Furniture Outlet is located at 251 Trade St, Aurora, IL 60504, USA.
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